Apple Lake Animal Hospital

16065 Glacier Avenue
Rosemount, MN 55068

(952)953-4100

www.applelakevet.com

Appointment Policy:

To allow ample time for all patients, we operate primarily by appointment for routine wellness care and scheduled surgical procedures.  Our clinic provides emergency services during business hours.  Emergency cases are triaged immediately upon arrival.  In the case of an emergency, routine appointments may experience a delay.  This is a rare occurrence and we make a sincere effort to see each client on time.  We appreciate your patience and understanding for those families experiencing a pet emergency.  After hours emergency care is available at South Metro Animal Emergency Care in Apple Valley. 

Late Policy:

Patients may experience a wait if they are late for an appointment, as other patients who have arrived on time will continue to be seen as scheduled.  If you arrive more than 20 minutes late, it may be necessary to reschedule the appointment, although we do our best to accommodate you.  

Drop-off Policy:

If your schedule does not align with available appointment times, you may choose to drop off at a convenient time and pick up several hours later or at the end of the day.  You may also schedule your pet's yearly physical exam during a boarding stay.  Our doctors will examine your pet when time allows between scheduled appointments.  For sick pets, the doctor will call after the physical exam to discuss any tests or treatments that may be needed.  If there are no concerns to discuss, the nurse will go over your pet's exam finding at pick up. 

Saturday Appointment Policy:

We are open every other Saturday, with occasional exceptions for holidays.  Saturday appointments are very highly requested time slots.  If you are scheduled for a Saturday appointment and find that you need to cancel, we request that you notify us as soon as possible so that we can open your time slot for others who are waiting.  After two no-shows on a Saturday, we are that clients place a small deposit to help them remember the appointment.  This allows us to avoid having to turn people away.  We appreciate your consideration for other owners in this matter. 

Surgery Appointment Policy: 

There are specific feeding and arrival instructions for patients who are having surgery.  Instructions begin the evening before the procedure.  Please see our surgical FAQ for full details.  Drop off occurs between 7 and 8 am Monday through Friday.  We do not perform surgical procedures on Saturdays.  Please plan to spend approximately 10-15 minutes total at the morning drop off to complete authorization paperwork and other check in items.  Pick up is generally between 3:00-5:45pm, depending on the procedure your pet is having. 

Safety Policy: 

Even though we make every effort to help our patients feel comfortable during visits, they may be a little uneasy about new people and surroundings.  Even the most docile pets may become hyper-alert or anxious during visits, especially when they may not be feeling well.  For this reason, we require that pets be kept on a leash or in a carrier in the lobby and parking lot.  Please keep you pets close by your side and avoid letting them approach other clients' pets.  This helps in avoiding accidental fight and the spread of respiratory diseases. 

Payment Policy: 

We require full payment at the time that services are rendered.  We accept Visa, Mastercard, Discover, and cash.  Due to recent increase in checks written with insufficient funds available, we are no longer able to accept checks.  We are sorry for any inconveniences this may cause.  We do accept check cards with a credit card logo, such as Visa.  We also accept pre-payments for surgical and dental procedures if you would prefer to pay in smaller installments. 

Privacy Policy:

This is our own private website.  Apple Lake Animal Hospital recognizes the importance of protecting the personal privacy of its clients, patients, and individuals visiting our website.  We do not collect or give out any information to third party vendors or internet businesses.  Please be aware, however, that post your make on our Facebook and other social media sites may have their own privacy settings, and posts that are set to public will be visible to others on the web.

Your privacy is also protected in the hospital.  Medical records will not be released without the express consent of the owner except in two cases.  First, when a grooming or boarding facility calls for vaccination records, we release the dates of vaccination for your convenience.  You may choose to pt out of this service at anytime.  Second, we must release rabies vaccination information to the police in the event of a bite scenario, in accordance with legal statutes. 

Declaw Policy:

What is a declaw procedure?  A declaw (onchyectomy) is a surgical procedure in which a licensed veterinarian removes the claw by amputating the last knuckle on each digit, which contains the nail bed and claw structure.  The incisions are then sutured or glued with surgical grade glue to protect the toes while they heal.  This procedure is performed under general anesthesia and pain control medications are always used before, during and after surgery.  Bandages are typically placed overnight for comfort and cleanliness. 

Why do people choose to declaw?  Claw sharpening and playful batting are natural cat behaviors.  However, scratching of people (aggressively or accidental) is a concern for many cat owners, especially when immuno-compromised individuals or children are living in the home.  Property damage is another reason some people may feel the need to consider a declaw procedure.  Statistics from shelters show that cats are commonly surrendered because of these concerns.  

Our Policy on declaws: Declaw surgery is only to be performed on cats who are at risk of losing their homes due to failure of other methods to control clawing behaviors, or due to medical concerns for family members living in the home.  We do not consider declaws to be a "routine" procedure, but we do perform them for the above listed circumstances, after a physical exam and consultation with the veterinarian. 

What are the alternatives?  Many people are not aware that there are other options available for preventing scratching.  Examples include providing a scratching post, "soft paws" nail caps, behavior training, and regular nail trims.  We encourage new kitten owners to start right away with teaching appropriate scratching behaviors.  We are very happy to consult with you about the many ways to help prevent unwanted scratching behaviors.  Our goal is to meet the needs of both your family and your cat to ensure everyone can enjoy a stress-free and safe home.